ENQUIRY

Refund & Return Policy

Applicable for: All electric vehicles sold by ATC Gtech Energy Pvt. Ltd.

Introduction

At ATC Gtech Energy Pvt. Ltd., we aim to ensure customer satisfaction with every purchase. This refund & return policy presents when you can return a vehicle. Through the terms under this policy, you can also seek a refund with the applicable conditions.

Definitions

Customer: An individual or a business that purchases a vehicle.
Vehicle: An electric vehicle sold by the company.
Defect: A functional or quality issue that impacts the vehicle’s performance.
Cooling-off Period: A defined period after placing an order during which customers are permitted for cancellation

Order Cancellation

  • Before Delivery
    • Customers may cancel an order before it’s delivered with 3 to 7 days of placing it. They can proceed with cancellation also as per the company’s policy.
    • Refunds are processed within 15 business days upon receiving the cancellation request.
    • Any cancellation charges will be communicated directly to the individual.
  • After Delivery
    • Cancellation after delivery of the vehicle is not permitted on the use of the vehicle. This is applicable beyond the initial transfer of possession.
    • Exceptions may be applicable only for some manufacturer faults.

Return & Exchange Conditions

  • Return Eligibility
    • Vehicle can be returned only when the defect is verified. The return is applicable only at the time of delivering the vehicle.
    • Vehicles with accidental damage or unauthorized repairs are not eligible for return.
    • The vehicle needs to brought at an authorized service centre within a certain time duration.
  • Inspection & Verification
    • All return requests are subjected to inspection by an authorized technician.
    • If the defect is considered as a manufacturing defect, then it can be repaired at no cost.
  • Non-acceptance reasons

    • Vehicles will not be accepted if there are functional defects. They will also not be accepted if the damage has occurred due to any misuse.

Refund Terms

Refunds can be issued only if:

  • The order is cancelled within a certain period.
  • There’s a category od defects that warrants a refund after inspection.
  • Repairs are not feasible.

Warranty & Defects

This policy complements the manufacturer’s warranty.

  • Standard warranties include motor, battery and other components.
  • Warranty repairs are considered separate from the procedure meant for return.

Process for return/refund

  1. The customer has to submit the refund/return request along with the details of the vehicle.
  2. He also has to submit a document as a proof of purchase.
  3. The company conducts an inspection by an experienced technician.
  4. The inspection report determines the eligibility.
  5. The customer is now notified about the next steps.
  6. Post approval, the refund is processed as per the company’s policy.

Exclusions & Limitations

  • Vehicles with any external damage or unauthorized services are not covered.
  • Components that generally wear and tear are excluded unless they are covered under the warranty.

Governing Laws

  • The Indian laws along with the Consumer Protection Act, 2019, governs the refund policy.

Contact

Customer Support:
Phone: +91-7715874032

Email: sales@atcgroup.com