Shipping Policy
This shipping policy outlines the terms and conditions under which we sell electric vehicles. As you place an order with us, you agree to the policy along with the Terms of Use and the Privacy Policy.
About Us
We are an electric vehicle manufacturing company established under the Indian laws. Such laws enable customers to make a purchase through authorized dealers. This policy also explains how the vehicles are shipped and delivered within India.
Order Confirmation & Processing
- Soon after you place an order, you will receive a confirmation through an SMS or email. This will contain all the order details.
- We confirm the orders only after successful payment verification. Confirmation of orders is also applicable after validating the submitted documents.
Shipping and Delivery Regions
Currently, we deliver electric vehicles across all regions within India. Delivery timelines may vary owing to logistics constraints. This may be observed in restricted or remote areas.
Delivery Timeframes
If a showroom is available in your city, then you can drop by and pick up the electric vehicle. But, if the showroom is unavailable, then think about booking the electric vehicle online. Once we receive the entire payment within 7 working days, we shall dispatch the vehicle from the factory.
Delivery Procedure
Scheduling Delivery
To schedule the delivery time, our authorized representative will connect with you during the day.
Vehicle Handover
A delivery executive will present the vehicle with the documents. You will receive the electric vehicle at the agreed delivery location.
Verification & Acceptance
You have to verify the vehicle’s condition before accepting anything. You also have to sign the delivery document only after verification as per the order specifications.
Required Identification
At the time of delivery, you need to present a valid government ID and the order reference.
Registration & Formalities (Where Applicable)
For electric vehicles that need government registration, you may have to complete the registration at the local RTO. Our team might assist through the help of the dealership network based on the selected service option. However, the registration process may vary from state to state. It can also impact the delivery timelines.
Delay in Delivery
The dates on which the vehicle is delivered is not estimated by the delivery times. Delays are bound to arise from the production schedules, logistics constraints, adverse climatic conditions, and regulatory hold-ups. Incomplete documentation, strikes or holidays can also lead to a delay in the delivery.
Inspection and Damage Claims
Before acceptance, you must always inspect the vehicle carefully. If you notice any visible damage or defects, then you can refuse the delivery. You may also have the right to accept the vehicle along with a damage note. Such a note will confirm the issue.
After acceptance, if you come across any hidden defects, then you can report it to the customer support team within 24 to 48 hours. To initiate the claim, you also have to present the supporting documents. These can include photographs and videos.
We will later coordinate the inspection and resolve the issue with the logistics partners.
Customer Support and Help
For shipping, delivery tracking, claims, or support:
Email: care@atcgroup.co
Mobile Number: +91-7715874032
